Shipping policy

Shipping Area

Currently, we only ship to the United States.
We are working on building strong partnerships with reliable fulfillment centers. Once these partnerships are in place, we’ll expand shipping to Europe and other regions.

Order Processing

Orders are processed and shipped within 24 hours.
All U.S. orders include free shipping — no minimum required.

Delivery Times

United States: 4–8 business days
Other countries: Not available at this time

Order Tracking

You’ll receive a confirmation email with your tracking number within 24–48 hours after placing your order.
Please check your spam/junk folder if you don’t see it.
You’ll also get automatic updates as your order moves through delivery.

Order Status

Once shipped, you can track your order with the tracking number provided.
Tracking may take up to 48 hours to update.
If your order hasn’t arrived within 15 days of shipping confirmation, email us at support@earence.com with your name and order number.

Order Changes & Cancellations

Orders cannot be canceled once placed, as they are processed immediately.
If you need to change your shipping address, contact us within 24 hours of placing your order. After shipping, we cannot update addresses.

Lost or Damaged Packages

If your package arrives damaged or is lost, contact us at support@earence.com with your order number and details.
We’ll review each case individually and provide a solution (replacement or refund).

Contact Us

For any questions about your order or delivery, reach out to our support team:
📧 support@earence.com

Free shipping

Enjoy free shipping on all orders.

Customer service

30-day money-back guarantee if you’re not satisfied.

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Secure payment

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Frequently Asked Questions

What makes Earence earplugs different from others?

Earence earplugs combine advanced acoustic filters with a sleek design. They reduce harmful noise while keeping music and voices clear — so you protect your hearing without sacrificing the experience.

Are Earence earplugs electronic?

No. They’re 100% non-electronic. Our special filter works like a second eardrum, naturally softening noise without altering the sound quality.

Do they help with tinnitus or sensory overload?

While not a medical device, many users with tinnitus, ADHD, or sensory sensitivities find Earence helps reduce discomfort in noisy environments.

What sizes are available?

Each set comes with multiple ear-tip sizes (from XS to L) to ensure the perfect fit for every ear.

What is the return and warranty policy?

We offer a 30-day trial period. If you’re not satisfied, return them for a full refund. Earence also comes with a 2-year warranty against defects.