Privacy policy

Privacy Policy

This Privacy Policy describes how Earence (“we”, “us”, “our”, or the “Site”) collects, uses, and protects your personal information when you visit or make a purchase from earence.com (the “Site”).

Information We Collect

When you use our Site, we may collect the following types of personal information:

Contact details: name, email address, phone number, shipping and billing address.
Order details: products purchased, payment confirmation, order history.
Account details (if you create an account): username, password.
Support details: information you share with us when contacting customer support.
Usage data: IP address, browser type, device details, and activity on our Site (collected through cookies and similar technologies).

We may also receive information from third-party partners such as payment processors and shipping providers in order to process your order.

How We Use Your Information

We use the information we collect to:

Process and deliver your orders.
Provide customer support and respond to inquiries.
Improve our services and website.
Send you updates about your order, products, or promotions (you may opt out anytime).
Detect and prevent fraud or unauthorized activity.

Sharing Your Information

We may share your information with trusted third parties only when necessary to provide our services, including:

Payment processors (to securely process payments).
Shipping and fulfillment providers (to deliver your order).
IT and analytics partners (to improve our Site).

We do not sell your personal information.

Cookies

We use cookies to improve your shopping experience, track site performance, and personalize content. You can disable cookies in your browser settings, but some features of the Site may not work properly.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request corrections or deletion.
Opt out of marketing communications.

To exercise your rights, please contact us at support@earence.com.

Security

We take appropriate measures to protect your personal information, but please note that no method of transmission or storage is 100% secure.

Children’s Data

Our services are not directed to children under 16, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 support@earence.com

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Frequently Asked Questions

What makes Earence earplugs different from others?

Earence earplugs combine advanced acoustic filters with a sleek design. They reduce harmful noise while keeping music and voices clear — so you protect your hearing without sacrificing the experience.

Are Earence earplugs electronic?

No. They’re 100% non-electronic. Our special filter works like a second eardrum, naturally softening noise without altering the sound quality.

Do they help with tinnitus or sensory overload?

While not a medical device, many users with tinnitus, ADHD, or sensory sensitivities find Earence helps reduce discomfort in noisy environments.

What sizes are available?

Each set comes with multiple ear-tip sizes (from XS to L) to ensure the perfect fit for every ear.

What is the return and warranty policy?

We offer a 30-day trial period. If you’re not satisfied, return them for a full refund. Earence also comes with a 2-year warranty against defects.